12/30/2023 0 Comments Budget van linesWe should've made strategic travel plans from the startĪbout 10 months into our time in New Zealand, we realized we still had friends all over the country to say farewell to and a long list of places we wanted to return for a second dip. THANKS BUDGET VAN LINES!! YOU OFFICIALLY HAVE PROVEN TO BE THE WORST COMPANY EVER.We stayed in hostels later in our trip in part because both of us had landed freelance contracts to help pay for any accommodation. They have absolutley ruined my entire move, move in, and happiness. and a hotel room where my 2 large dogs are having to sit all day while I work 12 hours!!! Meanwhile I have spent more than $2,000 on an apartment I cant move into but have the keys too. The other carrier meant to deliver my stuff has now dissapeared!!! They dont respond to me or to Budget! And he is the only one helping me try and track my stuff down. He knows the bait and switch that was pulled. she apologized for not keeping notes, forgot who I was, and I had to start from scratch. I called Tanya and had an hour and a half conversation with her about how sorry they are and how they will fix it. I'm not sure if Jose can spell his own name and Tanya wouldnt remember 10 minutes ago. Ive spoke with Tanya from customer service as well as Jose. He told me more than 3 times hes sorry, he will take this to the top, and everytime I give him 3 or 4 days and then have to track him down. George is the sales manager, and I spoke with him multiple times. They heard the sales person lie to me on multiple calls. A MONTH HAS GONE BY AND I STILL DO NOT HAVE MY STUFF. They have passed me around like a party joint. Ive spoken to every single person in the company at this point. They informed me that the paperwork signed stated that they had 3-21 business days to deliver my stuff FROM MY MOVE IN DATE!!! WHAT? The secondary carrier informed me that everything I was told was complete BS. The call came from a secondary carrier which I was never told about to begin with. I get a call on Saturday confirming that my materials would be picked up the following day. which Alan knew and I was not able to see that paperwork. Lastly, my new company was paying for the move so all paperwork was sent to them. I was meticulous in my conversations and very crystal clear about my goals, which Alan understood. this saved me all the hassel of having to get my stuff from storage, hire another company, and ensure everything was done on time. Sounds awesome right? They would charge me more than my previous quotes. They would charge me an additional fee for the storage but the best part was that I could call them anytime within 72 hours of my move in date to my new place, and deliver my goods when I needed. He advised me that Budget had storage in Florida. He told me that Budget would pick up my goods on my move out date. I informed Alan of my situation and regarding the move, the goal of getting things there asap, and that I would deal with getting it out of storage once I get to Florida.Īlan had a "better" solution for me. I was about to sign up with another company but decided to make one more phone call to Budget Van Lines. I was quoted anywhere from $1,900 to $2,100 and my stuff would have arrived within a week of pick up. I spoke with a number of different companies regarding dates and times, as well as pricing. I would then hire another company to move my stuff into my new place at that time. My goal here was to find a company to get my stuff to Florida before I arrive, put it into storage, and leave it for me to deal with when I arrived. My situation was somewhat unique as I would be driving cross country and making stops along the way. Everything was contigent on the moving company I choose. Keep in mind that I am a planner, my entire move was to be planned around this, including my move in date to my new apartment. Because I had somewhat open move in/move out dates, I began shopping around to get the best deal as well as ensure most importantly, that my belongings would arrive ON TIME. I was planning a move from San Francisco to Ft.
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